Frequently Asked Questions
Why am i getting car loan quotes first?
We strongly believe in securing a better loan deal and locking in your approval first. This shows you as an approved buyer to bidding dealerships for your new car afterwards and draws better price results from them knowing you’re a serious buyer
What happens once I have selected the best deal?
Your contact details will be sent to the lender and/or car dealer to finalise the loan application or car purchase.
What’s the cost?
There are two options. Our recommended package is free if you opt to lock in your car loan approval first with a better car loan deal via our platform (it also shows dealers you’re a serious buyer) and gets you better car deals too! If you want to go straight to car deals without a finance approval, the upfront cost is $47.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
Will I be contacted by dealers or lenders directly?
Not during the offer window, once the offer window expires if you haven’t selected a winning deal only the lowest offer will be able to contact you afterwards
How exactly does it work?
We’ve created unique technology that quickly puts your new car requirements and finance needs infront of local, certified dealers & lenders. It’s anonymous until you select a winner and gives you the best possible way to save time & money on your next car purchase. You can have one or both of the below:
Car bidding process:
Once you complete your online form, we place your new car needs infront of certified local car dealers to compete for your business – you can then choose the best or most suitable deal for you, look at specials on offer & even discuss trade-in values.
Finance bidding process:
If you’ve also submitted car quote bids you’ll normally also get bids from the dealers finance team but we also put your needs infront of the best independent car lenders in Australia! Quickly see what the best deal is in the market for you.
Is it for brand- new cars only & can I include a trade-in of my old car?
Our service is only for brand new car quotes at this stage.
Yes! our technology allows you to input a potential trade-in which dealers can discuss with you. They’ll generally be able to provide a range of your trade-in value that will be determined once you can bring it in for an inspection.
Do I have to proceed with the winner?
No! You can pick the winner and discuss this with them once contact details are exchanged however you aren’t locked into anything until you sign a contract with the dealership.
How do I pick the bidders I want to compete for my business?
During the application process you select up to 4 local dealerships to bid. This will alert them to provide their best quote.
Our finance suppliers are all around Australia and aren’t required to be local so you be receiving finance quotes form national, certified finance suppliers.
How long does the bidding last for?
Generally 48 – 72 hours to ensure all suppliers have time to bid for your business. You can leave this longer if you wish.
Will I be contacted by bidders directly?
You can contact them anytime you wish however for privacy they will not be able to see your contact details or contact you outside of our Biddly system unless you directly provide this to them – keeping the ball in your court, so to speak.
What if I don’t get any bids?
No problem – it’s rare, but you won’t be charged. We’ll also provide you with a small gift for your time.
Refund and Exchange Policy
We put all of our focus into ensuring peace of mind for our customers.
If you don’t receive any bids for your new car or finance cost, we’ll refund you the fee charged by us, simple!
If you do receive bids but don’t believe these were suitable or met your contest specifications please email us at email@example.com and we’ll investigate your case for a refund. We want to hear your feedback & ensure we are always meeting your expectations.
Service Delivery Instructions
As we are providing a service to you, once your small upfront payment is made we will email you with your Dashboard login details containing your username (email address) and your chosen password. You;ll then be able to login to your Bidding Dashboard to view local suppliers bids as they come through.
You’ll also be email notified as bids are received.